Refund Policy

Our approach

We want every consultant who signs up to be getting clear value. If something's not working, we'd rather hear from you and fix it — or part ways gracefully — than have you stuck with software you don't use. This policy spells out when refunds apply and how to request one.

Monthly subscription fees

Tallied invoices on the 1st of each calendar month at Rs 1,500 per business (plus Rs 5,000 for the Custom Domain add-on, if enabled). You have 7 days from invoice issuance to:

• Request a full refund of that month's fee if you've decided not to proceed — the refund includes any prorated catch-ups on that invoice.
• Flag a billing error — we'll investigate and correct within 3 business days.

After the 7-day window closes, the current month's fee is considered earned. You can still cancel any time to prevent the next month's invoice from being generated.

One-time onboarding fee

The Rs 30,000 onboarding fee covers: initial call, account setup, custom-domain configuration (if applicable), data import from your previous tool, FBR token setup support, and a 1-hour team training session.

Refundable in full if we haven't begun onboarding activities within 5 business days of payment (e.g. we were unable to schedule the kickoff call). Once onboarding begins, the fee is non-refundable — but we'll continue the setup until you're fully operational, including reasonable re-work at no extra charge.

Custom Domain add-on

Follows the same monthly refund rules as the core subscription fee. If you disable the Custom Domain mid-month, the remaining days don't refund — but future months won't be billed.

Not eligible for refund

• Fees for months where the Service was used (any invoice submitted to FBR counts as usage)
• Charges caused by your own configuration error (wrong NTN, wrong token, invalid tax rate) — we'll help you fix them but won't refund the month
• Charges incurred during a suspension caused by non-payment of a previous invoice
• Losses, fines, or penalties levied by FBR, your clients, or any third party

How to request a refund

1. Email support@tallied.pk with the subject line "Refund Request — [Your Firm Name]".
2. Include the invoice number, the amount you're requesting, and the reason.
3. We acknowledge within 1 business day and respond with a decision within 3 business days.
4. Approved refunds are processed via the original payment method (bank transfer/card) within 7–10 business days.

Refund timeline

Fee type	Refund window	Processing time
Monthly subscription	7 days from invoice	7–10 business days
Custom Domain add-on	7 days from invoice	7–10 business days
Onboarding fee	Before onboarding starts	7–10 business days
Past months / used service	Not eligible	—
Billing error	Any time	3 business days

Disputes

If we can't agree on a refund, email our management directly at support@tallied.pk with the subject "Refund Dispute". We'll review personally and respond within 5 business days. In the unlikely event we still can't find a resolution, either side may pursue the matter under the terms outlined in our Terms & Conditions.

Contact

For refund requests and billing questions:

• Email: support@tallied.pk
• Phone: +92 314 9444 785
• Address: TF-121, Deans Trade Center, Peshawar